Refund and Returns Policy

1. General Policy

At epicentral, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• Products that have been altered, damaged, or worn will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products.
• Digital downloads, software licenses, and gift cards.
• Sale or clearance items, unless required by law.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Upon approval, we will issue a prepaid shipping label for domestic returns. For international returns, you are responsible for the shipping cost unless the return is due to a defect or error on our part.

3.3. Inspection and Approval

Once the returned item is received, our team will inspect it within 5 business days. If the item meets the return criteria, we will process the refund or exchange as requested.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

In cases where the item is returned in a condition that is not fully resalable (e.g., missing accessories), a partial refund may be issued at our discretion.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any damage within 48 hours.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: 123 Epicentral Avenue, Suite 100, Austin, TX 78701, USA